A WHITCHURCH café is making a positive impact on its customers through small acts of kindness, and their efforts have not gone unnoticed.

Staff at Café Eleven, located in Green End, have been going above and beyond to support their clients, from rushing to Tesco to fetch a bottle of vinegar they don't usually stock, to sending heartfelt bracelets to regulars facing tough times.

Sarah Garbett, a Whitchurch resident and member of a local art club, expressed her gratitude for the café's thoughtful gestures.

She said: "It all started when I ordered a fish finger sandwich and asked for some vinegar, which they didn't normally have, but the girl ran off to Tesco and got me some."

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“Then I went along with some friends from an art group, we were sitting eating and I noticed a disabled lady come into the cafe but there weren't any spaces left for her to sit comfortably in her wheelchair so I asked my friends if they would move into the back room so she could have our space.

“We moved all our stuff and continued eating and Elisabeth (Groeger), a member of staff, came in with an amazing waffle to say thank you for moving for the lady.”

The acts of kindness extended even further when the café's staff learned about their art club friend, who was also in a wheelchair and unwell.

"Our friend ended up in the hospital and then a nursing home," Sarah said. "Elisabeth sent us a silver bracelet with a heart on it, asking us to give it to our friend, to let her know she was missed and thought about by all the staff.

“I was so impressed with Elisabeth, and all her staff from Cafe Eleven that I wanted to say thank you to them all for their kindness and support of the Whitchurch community.”

Sarah decided to paint a picture of the café as a token of recognition for their exceptional efforts.

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Elisabeth expressed her surprise and gratitude for the gift, noting that their acts of kindness are simply part of their daily routine.

"We try to give our customers the best experience while having a drink or a bite," Elisabeth added.

"We get to know them, make them laugh, or just listen to what they have to say, and we try to build a relationship, especially with our regulars."

Chloe Doyle, the café's manager, emphasised that creating a happy atmosphere for their customers is equally important for their staff.

"We treat the café as a family-based business," Chloe said. "For everyone who walks in, we try to make them part of the family, making their experience as comfortable as possible."