A WEM-based care home has received a ‘good’ rating at its recent inspection by the Care Quality Commission.

Roseville House in New Street is overall a good care home, concluded the inspectors.

The service provides support to adults with learning disabilities and autism and offers personal care to up to six people.


The inspectors said: "People's needs were understood.

“People's care plans and risk assessments were developed with people's input and ensured staff knew how to support people appropriately.

“Staff understood how to communicate with people and support them to have a meaningful day.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”

The report also highlighted that people receive a balanced died and that the home was maintained, with necessary repairs already scheduled.

It further read: “People’s care was person centred and their protective characteristics were understood.

“Staff received training to help them understand people's individual needs.

“People were treated with kindness and their privacy respected.

“They were supported to maintain relationships with their family and engage with the local community.”

People, and the people important to them like their family, were included in planning their own care.

It was also found, when talking to the people in need of care, that they feel safe because the staff “knew how to keep them safe from danger”.

One improvement underlined by the inspectors included the governance systems.

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They said: “We found the governance systems needed some improvement to ensure there was better oversight of people's medicine and that notifications required by CQC were submitted within the specified time frames.”

Also, they found that the service management and leadership was inconsistent.