A WHITCHURCH estate agents has been shortlisted for the biggest award scheme in the UK residential property industry.

Barbers Estates Agents has made the shortlist for the ESTAS as recognition for its customer service to clients, in both sales and lettings.

In addition, one of its lettings negotiators, Liz Edwards has made the Peoples Award category for the second year running which puts the spotlight on individual staff who have consistently gone the extra mile to help clients.

Sales director, Mark Hare said: "We are very proud to be shortlisted.

"We take our levels of customer service very seriously because we know clients have a choice.

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"At last year's ceremony, we were delighted to win various awards for lettings and sales so hopefully we can achieve something similar and win at The ESTAS Awards again this October."

Liz added: "I’m absolutely delighted to be shortlisted in this category for the second year running.

"I’ve always tried to remember that our clients have a choice so I always treat them with that in mind.

"I love providing great service and this is proof that I’m obviously doing something right."

Barbers has achieved the ESTAS ‘Standard of Excellence’ based on the service ratings they achieved via customer reviews submitted to the ESTAS review platform.

The reviews have been completed at the end of the moving experience and ESTAS monitors service ratings over a 12-month period giving an overview of the standard of service that’s been delivered to the customers.

The ESTAS Group founder, Simon Brown congratulated those who had been nominated.

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He said: "The ESTAS People Awards is a reminder that, despite the bricks and mortar, we all work in a people industry.

"These nominations are based purely on the thousands of comments we received through our customer feedback platform, so the nominees can be extremely proud of their achievement."

The regional and national winners will be announced in October at the annual ESTAS ceremony held in London.

The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.

Phil said: "The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients.

"Now more than ever high quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on."