COMMUTERS have had their say on rail services in mid Wales and Shropshire.

Consumer choice company Which? surveyed railway users across the country to find out the top and bottom ranked providers.

Scores were low across the board when we asked commuters to give an overall rating for the train companies they travel with regularly. Many companies also fared poorly on a range of criteria, including reliability, punctuality, value for money and cleanliness.

Northern, Southern, Thameslink and Southeastern can all be found at the bottom of our commuter rating table, with customer scores of 32 per cent, 34 per cent, 36 per cent and 41 per cent respectively.

All were rated poorly for punctuality, reliability and value for money in particular.

Island Line topped the list of the UK's commuter train companies with 68 per cent. The company, which runs trains on the Isle of Wight, did earn a full five stars for punctuality, value for money and reliability.

Transport for Wales has now taken over all previous Arriva Trains Wales routes.

As well as journeys within Wales, the service also covers destinations in England such as Crewe and Manchester.

With a commuter customer score of 48 per cent it sits 19th out of 30 train companies while a leisure customer score of just 52 per cent ensured the company was among the five worst in the entire country.

Those who had commuted using Arriva Trains Wales gave it a middling three stars for every element of travel, including punctuality, value for money and frequency.

Leisure passengers were less impressed with seat availability, punctuality and the condition of carriages, giving it two stars for each of these.