A COUNTYWIDE health charity is looking to hear from users of pain management services within Shropshire, to help improve musculoskeletal medicine services.

Connect Health currently deliver pain management services within Shropshire through face-to-face clinics held in Shrewsbury, but at the moment mainly using phone or online appointments.

Now Healthwatch Shropshire want to hear about users' experiences of the pain management service.

Those who have ongoing pain issues which they have been unable to get help for, either because of the pandemic or because of other barriers, Healthwatch would like to hear about too.

Steve Trechard, executive director of transformation for Shropshire and Telford & Wrekin CCGs said he was keen to hear from people who have used the service.

"Across our communities we're keen to hear peoples' experiences of the pain management services to help inform our future service developments," he said.

"Hearing directly from people who have used services is the best way to understand how well we're doing, but more importantly where we need to make improvements.

"The NHS and local care has been significantly impacted by the Covid pandemic.

"We want to hear from you about a range of issues, from how you would like to best access services, how information is best delivered, how we might use digital technology and how we can make our services more joined up.

"We'd be grateful if you could spare some time to complete the Healthwatch survey or tell them about your experience."

Lynn Cawley, chief officer for Healthwatch Shropshire, added: "We really want to hear from people who have been using pain management services as we know that the health system is listening.

"This is an opportunity for your voice to count and be heard as services are developed."

People can go online to healthwatchshropshire.uk.engagementhq.com/pain-management-services to complete the survey, join the discussion in the online forum or leave a story about their experiences with ongoing pain and pain management services.

Healthwatch Shropshire can also be called on 01743 237884 to speak to a member of the team and complete the survey over the phone.