THE developer of a Malpas retirement home is celebrating after being awarded a five star customer satisfaction rating for the 16th year running.

McCarthy Stone, developers of the Cedars in Old Hall Street, is the only developer or housebuilder of any size or type to achieve this accolade each year since the Home Builders Federation (HBF) survey launched 16 years ago,

The developer has achieved an overall customer satisfaction score of 93 per cent.

Fiona Brooks, regional sales and marketing director for McCarthy Stone, North Division, said: "Everyone at McCarthy Stone prides themselves on offering the very best service and products to our homeowners at all times, so we are thrilled to have been awarded the full five stars from the HBF once again.

"Our homeowners have always been at the heart of our business, and this has never been more important than during the last year and through the challenges we have all faced.

"Our team in Malpas continues to ensure that the safety and wellbeing of our homeowners is their utmost priority – and to provide the support our homeowners need to live independently as part of a thriving retirement community."

The five star customer satisfaction rating is the highest award any new homes developer can achieve and is only awarded when more than nine out of ten customers would recommend a company to a friend.

It is an annual survey carried out by the HBF, involving 541 purchasers of McCarthy Stone's homes in 2020.

Stewart Baseley, executive chairman at the Home Builders Federation, added: "The survey demonstrates that the industry is delivering an excellent level of service in the opinion of over 90 per cent of its customers.

"The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer.

"That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement.

"The industry remains committed to maintaining the significant progress of recent years and fully supports moves to put an independent New Homes Ombudsman in place to strengthen customer protections and continue to drive up standards."

Form more information on McCarthy Stone and the Cedars, visit